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Posted February 1, 2010 by michael sterling in General
Hairshotta would like to know from other industry professionals how others handle a client tht had a problem or isssue with a service. At some point and time regardless of how talented you are, somebody will be dissatisfied. Whether or not you were to blame; should you refund, refund half, offer a service, tell them not to ever return, ect. Tell your story.
heatherizzy wrote at February 20, 2010
1 Vote 
The best way to handle a client who is dissatisfied is to first offer to redo. If that doesn't work offer someone else to redo. Tell the client "look, you're going to go somewhere else anyway, why not just give one of our other stylists a try." If this still doesn't work, offer a gift cetificate for one of your other services like nails, tanning, skincare, even product. A client would have to be REALLY disgruntled in order for me to give them a refund...LAST RESORT. Smooth talk them into calming down.
Sheldon G. Horton wrote at February 18, 2010
2 Votes
I totally agree that there will come times when a client is dissatisfied with a service. I believe in a fundamentally, you should always handle it as professionally and as quickly as possible. It's not always a reflection on you if the client doesn't like what you did if you did your best and explained any possible problems before you attempted the service/style. Also, there are a number of factors that could have affected a clients moods before they every reached your chair and in return it affected what they saw when the service was complete.
I think we should keep in mind that we are imperfect people serving imperfect people and things are subject to go wrong. Let's CHOOSE to look at problems as opportunities to grow.
I think we should keep in mind that we are imperfect people serving imperfect people and things are subject to go wrong. Let's CHOOSE to look at problems as opportunities to grow.
Barbers & Stylists wrote at February 8, 2010
0 Votes
Comment from our Facebook Fan Page:
http://www.facebook.com/pages/Barbers-and-Stylists...
If the client will allow you to fix the problem than try to correct it. If she is still not happy get the head stylist incharge to see if they can correct the problem. If they still is not happy offer a refund and apologize that we could not please them, But they can not return after a refund. Cause you can get played by people like that too. So wisdom is advise and class for you profession
http://www.facebook.com/pages/Barbers-and-Stylists...
If the client will allow you to fix the problem than try to correct it. If she is still not happy get the head stylist incharge to see if they can correct the problem. If they still is not happy offer a refund and apologize that we could not please them, But they can not return after a refund. Cause you can get played by people like that too. So wisdom is advise and class for you profession
Last Update on February 8, 2010 by Barbers & Stylists
Barbers & Stylists wrote at February 10, 2010
1 Vote
Another good Facebook Comment:
I think most clients are not satisfied when a Stylist try to do a service that they know they are not good at doing. If a client ask for a french roll and you know you are not good at it let them know first! Explain to them that you have done it before, but you don't specialize in that area. That way they can decide if they still want you to do that. At the same time make other suggestions. When you are sure and confident in what you are talking about. A client usually will trust you and allow you to change their mind. If they are not happy afterwards offer them half off a shampoo and blowdry. That way you will not loose seeing that you were honest in the beginning. ~Lalitha
http://www.facebook.com/pages/Barbers-and-Stylists...
I think most clients are not satisfied when a Stylist try to do a service that they know they are not good at doing. If a client ask for a french roll and you know you are not good at it let them know first! Explain to them that you have done it before, but you don't specialize in that area. That way they can decide if they still want you to do that. At the same time make other suggestions. When you are sure and confident in what you are talking about. A client usually will trust you and allow you to change their mind. If they are not happy afterwards offer them half off a shampoo and blowdry. That way you will not loose seeing that you were honest in the beginning. ~Lalitha
http://www.facebook.com/pages/Barbers-and-Stylists...
Elina wrote at February 2, 2010
1 Vote
I had that happen to me once. I offered to re-do the service at no charge-she refused. I offered to have another stylist take care of her - she also refused. I just had her pay a small portion for the color I used. Come to think of it I really could have just not charged her anything. However at that point when she refused everything that I offered -- it was obvious that she just wanted a free service. I didn't tell her not to come back, but I take it she got the message.
Kravis wrote at February 10, 2010
1 Vote
I hate those people that are looking for something for nothing. You did the right thing because at the end of the day, when someone gets a service, they should expect to pay. You were willing to working with her, but she refused.
